Job Title: Field Technical Spt/Printer Tech
Location: Maplewood, MN Minnesota MN 55144 United States
Duration:24 months on W2
Rate:$23.48/hr
Key responsibilities:
- Replace consumables
- Clear paper jams
- Assist customers with overview of device functionality
- Report dissatisfaction to GCSM
- Assist in manual collections for manual devices
- Manage all incoming 3M-OXP tickets (MPS program printer tickets)
- Place and dispatch MASE service calls
- Update 3M Service now with status on escalations
- Manage all incoming IMAC requests
- Forward OXP IMAC ticket to CSM
- Add ticket to IMAC CO template including three cost centers for each asset including old site, new site, idle, NB; IDLE never pays for device.
- Create SRF (Shipping Request Form) to send to carrier
- Populate CO template with move data (three templates)
- Approve SRF and carrier shipment
- Coordinate pickup and ship and reception of moved device
- Coordinate installation at destination site
- Manage Idle inventory
- Repair and prepare for redeployment of idle devices
- Non Reporting Device (NRD) resolution via WJA and EWS (coordination with site IT)
- Change Order Loading
Education:
High School Diploma or Equivalent
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!